Warranty and Material Planning
Warranty Coverage
Kings Awning products are designed for Australian outdoor conditions. The warranty covers manufacturing defects in materials and workmanship under normal use. Coverage periods and terms may vary by product category, component and finish type.
What is covered
- Aluminium frame structure against manufacturing defects.
- Polycarbonate roof panels against material failure under normal exposure.
- Powder-coated surface finish against peeling, cracking or blistering (subject to care and cleaning).
- Fittings and accessories supplied as part of the kit.
What is not covered
- Damage caused by improper installation, modification or unauthorised repair.
- Damage from extreme weather events, fire, flood, hail or falling objects.
- Normal wear and tear, surface oxidation or colour variation over time.
- Damage from incorrect cleaning, chemical exposure or abrasive tools.
- Products installed by a third-party installer not engaged by Kings Awning.
- Damage reported outside the inspection window (see below).
How to Make a Warranty Claim
- Inspect within 7 days: all items must be checked within 7 days of delivery.
- Notify in writing: report any damage, defect, incorrect product or missing parts to info@kingsawning.com.au within the 7-day period. Include your order number in the subject line.
- Provide evidence: clear photos of the issue, packaging and product labels are required to process your claim.
- Our response: after reviewing your evidence, our team will confirm the available resolution options including repair, replacement part or other remedy.
Material Information
Understanding the materials used in your outdoor structure helps with maintenance planning and durability expectations.
| Component | Material | Notes |
|---|---|---|
| Main frame | Aluminium alloy | Corrosion-resistant, low maintenance, powder-coated finish available in multiple colours. |
| Roof panels | Polycarbonate or insulated sandwich panel | Polycarbonate allows light transmission; insulated panels provide better heat and noise control. |
| Fasteners & fittings | Stainless steel or galvanised | Selected for outdoor durability and corrosion resistance. |
| Finish | Powder coating | Applied to aluminium frames for colour consistency and surface protection. |
Maintenance Tips
- Clean frames and panels with mild detergent and water every 3-6 months.
- Avoid abrasive cleaners, solvents or pressure washers that may damage the surface.
- Inspect fasteners and connections annually and tighten if needed.
- Clear leaves and debris from roof panels and drainage channels.
- In coastal or industrial areas, rinse with fresh water more frequently to reduce salt or chemical build-up.
Product Supply Only
Kings Awning supplies product kits. Installation is a separate matter. Warranty covers supplied products only and does not extend to third-party installation workmanship, site preparation, footings, drainage or council compliance. If you engage a local installer, confirm their own warranty terms separately.
For questions about warranty terms for a specific product, contact info@kingsawning.com.au with your order number.