FAQs

Yes. We offer great discounts for customers buying multiple screens. Please contact us.

Once your order is confirmed, we will begin production. Since these are custom-made window screens, please allow a standard lead time of 5-7 weeks for delivery.

Please note that as all our order are custom-made to your specifications, cancellation may incur fees to cover material and processing costs.

1. Cancellation Before Order Confirmation
If you wish to cancel before your order has been formally confirmed and entered into our production system, you will receive a 100% refund of any payment made. Please note that the refund timeframe to your original payment method is subject to the processing policies of your financial institution, and any associated banking/transaction fees are beyond our control.

2. Cancellation During Production
Once your order has been confirmed and production has commenced, it is considered a work-in-progress. Due to the customized nature of the products, materials have been allocated and labor invested. If you cancel at this stage, a cancellation fee of 30% of the total order value will be charged to cover these incurred costs. The remaining 70% will be refunded to you.

3. Cancellation After Shipment / Upon Delivery
Orders that have already been shipped or delivered cannot be cancelled. If you are not satisfied with the product upon receipt, you may initiate a return for a refund, subject to the following conditions:

You must contact us within 7 days of delivery to obtain a Return Authorization.

The product must be returned in its original, unused, and undamaged condition, at your cost and risk.

Upon receipt and inspection of the returned item, a restocking fee of 50% of the total order value will be applied. The remaining 50% will be refunded to you.

General Terms:

All cancellation requests must be submitted in writing via email to.

Refunds will be processed using the original payment method within 10-14 business days after the cancellation is authorized and any applicable fees are deducted.

We reserve the right to modify this policy. The policy in effect at the time of your order confirmation will govern your transaction.

We do not provide on-site consultations, as our products are sold as DIY kits. However, our team is happy to assist you over phone or email to ensure you choose the right product for your space.

Yes, our team can guide you in selecting the right Carport, Patio, Awning, Pergola or Custom order based on your measurements, site conditions, and preferences. Please contact us via email with your details for tailored advice.

We can help you determine the right size based on your intended use and available space. Simply email us a few details about your requirements.

We recommend double-checking all measurements carefully. Our team can assist with guidance on how to measure correctly to ensure the kit fits your space.

Kings Awning provides a 10-year structural warranty for the brackets and a 3-year warranty for other materials and powder coating. The warranty period starts from the date of home delivery, and the original receipt serves as the warranty certificate. The warranty covers construction and material defects that are present at the time of delivery.

The warranty does not cover damage caused by improper or incompetent use (such as abnormal loads), aggressive substances, improper maintenance, incorrect assembly, or failure to follow user instructions. Additionally, the warranty does not cover scratches resulting from normal use or surface imperfections on steel caused by factors such as condensation.

It is important to note that the warranty does not cover damage resulting from factors outside of Kings Awning’s control. The warranty only applies to defects in the product that were present at the time of delivery.