Kings Awning Frequently Asked Questions

Products & Ordering

Do you offer custom sizes?

Selected awnings, carports and patio covers may support custom sizing or tailored recommendations. Share your measurements and site photos so the team can confirm suitable options.

What is the production lead time?

Most products are made-to-order with a standard production cycle of 7-8 weeks before dispatch. Delivery time is additional and varies by location.

Can I cancel my order?

Cancellations within 24 hours incur a 3.5% fee. Cancellations after 24 hours but before dispatch incur a 7.5% fee. Once dispatched, cancellation is not possible. See our refund policy for full details.

What materials are used?

Main frames use aluminium alloy with powder-coated finish. Roof panels are available in polycarbonate or insulated sandwich panel options. Fasteners are stainless steel or galvanised for outdoor durability. See the warranty and materials page for more detail.

Delivery

Where do you deliver?

Kings Awning delivers to all Australian states and territories. Remote and island locations may incur a freight surcharge. We currently ship within Australia only.

How long does delivery take?

Delivery time depends on your location and the product. Metropolitan areas are typically faster. Remote parts of WA, NT, SA and Far North Queensland may take longer. You will receive a tracking link once dispatched.

What should I check when my order arrives?

Inspect all items within 7 days of delivery. Check for damage, missing parts or incorrect products. Report any issues immediately with photos to info@kingsawning.com.au.

Installation

Can I install the products myself?

Many products are designed to be DIY-friendly. However, larger structures, complex sites or high-wind areas benefit from professional installation. See our installation guides for preparation steps.

Do you provide installation services?

Kings Awning supplies product kits and can help connect you with local installation professionals. See the local installation service page.

Do I need council approval?

Approval rules vary by council, structure size, location and installation type. Check local requirements before purchasing. Read our council approval guide for state-by-state considerations.

Warranty & Maintenance

What does the warranty cover?

The warranty covers manufacturing defects in materials and workmanship. It covers the aluminium frame, roof panels, powder-coated finish and supplied fittings. It does not cover improper installation, extreme weather, normal wear or third-party installer workmanship. See the full warranty page.

How do I maintain my outdoor structure?

Clean with mild detergent and water every 3-6 months. Avoid abrasive cleaners. Inspect fasteners annually. In coastal areas, rinse more frequently. Clear debris from roof panels and drainage channels regularly.

What information should I prepare before asking for a quote?

Prepare the product type, approximate measurements, preferred colours, delivery location and photos of the installation area. This helps the team recommend a suitable product faster.

Contact

For further questions, contact info@kingsawning.com.au or visit the contact page.